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  • Manage strong feelings such as anger and fear
  • Deal more effectively with risk and treating situations
  • Build good relationships with other people
  • Communicate constructively in difficult situation
  • Recognize the conflict management skills you already have
  • Be true to yourself while respecting other people
  • Understand why conflict happens
  • Approach conflict in a more creative and less reactive manner
  • Consider your own relationship to systems of violence

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